FAQ2019-11-26T03:47:14+00:00

Frequently Asked Questions

Which currencies can I deposit to my trading account?2020-01-27T07:33:08+00:00

Deposit Currencies

AUD, BTC, CAD, CHF, HKD, JPY, NZD, USD, SGD, GBP, EUR, AED

Are the returns reinvested or paid out?2020-01-16T03:50:06+00:00

The choice is completely up to the client as to what you do with the returns at any point in time. We are strong advocates of compounding, and due to the incremental nature of currency trading, the impact of reinvesting can result in a significantly greater outcome at the end of the year. The client can withdraw funds as they wish, though we strongly recommend advising us before doing so as withdrawing large amounts without notice could lead to a significant loss.

What if you go directly to my financial advice clients?2020-01-16T03:42:08+00:00

We can not because we are not licensed to give financial advice, nor are we interested in giving advice as business model. We are completely focused on building amazing technology.

Is there a minimum investment?2020-01-16T03:43:46+00:00

The minimum deposit for a client is $50,000 and the client must maintain a balance over this amount at all times. The minimum deposit amount is set at this rate to ensure the account stays within our risk parameters. Reducing the account balance increases the risk.

What if I lose money one month?2020-01-16T04:04:52+00:00

If we incur a loss one month, there is no fee for this period and the next invoice will only become due when the clients’ account has surpassed the last closing balance above the loss. E.g if an account reaches $1,000,000 and is invoiced, then a loss occurs, the next invoice for fees will only be payable when the end of month balance exceeds $1,000,000.

Is there a maximum investment?2020-01-16T03:44:43+00:00

There is not a maximum investment. Our strategy is built to scale and we currently have capacity to deploy another $100 Million without it impacting the returns.

Are there exit fees?2020-01-16T07:47:01+00:00

No, we do no charge any other fees other than our performance fees.

Is there a minimum time period?2020-01-16T04:01:50+00:00

We suggest a minimum term of 6-12 months to properly evaluate our performance, though we believe our results should speak for themselves, so there are no lock in contracts.

The returns seem too good to be true, are they?2020-01-16T04:02:02+00:00

Our mission is to continually outperform the market, so inherently we get asked this a lot. The results are real and we are transparent with our results and try to manage expectations as best we can.

If the results are so good why do you need investors?2019-11-22T09:20:27+00:00

We don’t need investors. One of the most difficult decisions we have had to make is do we go traveling for the rest of our lives and live on our investments, or do we use what we have built to have a massive positive impact on the planet. The conclusion we came to is that we can do both.

Can I lose money?2019-11-22T09:19:38+00:00

Yes the risk of losing all your funds is real like with any investment. There are 5 main risks; strategy risk, technology failure risk, human risk, trading account risk and exchange risk. We have done everything we can to minimise these risks, though keep in mind no investment is ever risk free. If you would like to know more, request a copy of our risk management deck.

What security do you have in place?2020-01-16T03:47:54+00:00

Human error and carelessness is the main reason accounts get compromised. We use multiple tier access for all logins. Only select staff have access to all areas of our software. We also have software to deter and stop would be hackers. We take the security of our accounts very seriously and have adopted best practices.

When and how are fees paid?2020-01-16T03:50:50+00:00

During our onboarding process the client signs an agreement that allows their broker to automatically deduct our performance fees from their account at the start of each month for fees payable on the previous month. Symbiosis then issues the client an invoice marked as paid.

Do I pay performance fees if you lose money one month?2020-01-16T04:04:44+00:00

No, if we incur a loss one month, there is no fee for this period and the next invoice will only become due when the clients’ account has surpassed the last closing balance above the loss. E.g if the total balance reaches $1,000,000 and the performance fee is invoiced, then a loss occurs, the next invoice for fees will only be payable when the end of month balance exceeds $1,000,000.

What reporting do you provide?2020-01-16T03:55:31+00:00

Symbiosis doesn’t directly provide reports. The client receives monthly reports from their broker including information relating to specific trades along with profit and loss for a period.

What control do I have over the money in my account?2020-01-16T03:54:22+00:00

The client has full control over all funds in the accounts at all times to add, withdraw and transfer between accounts. We do however request that if a clients wants to withdraw they notify us first as we may be mid trade and it could result in a loss if they withdraw at the wrong time.

What if the trading bots make mistakes and lose?2020-01-16T04:02:38+00:00

Trading algorithms are designed based on the way humans trade, except they have one big advantage, they don’t have emotions which cause poor judgement. In saying this we don’t just let the trading bots run. They are supervised by humans and a number of alerts are in place incase something is out of order.

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