Terms & Policies:
Please find below the relevant legal documentation. Please ensure that you have read the documentation before setting up an account with Symbiosis Capital and it’s executing brokers. To view the relevant documentation for brokers we trade with please click on the links below.
General Advice Warning:
Symbiosis Capital Pty Ltd (ACN: 637 354 057) is a Corporate Authorised Representative (CAR No. 001279362) of HLK Group Pty Ltd (ACN: 161 284 500) which holds an Australian Financial Services Licence (AFSL no. 435746). Any information or advice contained on this website is general in nature only and does not constitute personal or investment advice. We will not accept liability for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from the use of or reliance on such information. You should seek independent financial advice prior to acquiring a financial product. All securities and financial products or instruments transactions involve risks. Please remember that past performance results are not necessarily indicative of future results.
The information on this site may be accessed worldwide however it is not directed at residents in any country or jurisdiction where such distribution or use would be contrary to local law or regulation. Symbiosis Capital Pty Ltd is not registered with any US regulator including the National Futures Association (“NFA”) and Commodity Futures Trading Commission (“CFTC”) therefore products and services offered on this website are not intended for residents of the United States.
Dispute Resolution:
Step 1) Inform the Symbiosis Capital Compliance Team with details of your complaint you can call us; or alternatively email support @ symbiosis capital.com. We will provide acknowledgement of receipt of written complaints within 5 business days, and seek to resolve and respond to complaints within 30 business days of receipt. We will investigate your complaint, and provide you with our decision, and the reasons on which it is based, in writing.
Mail:
Symbiosis Capital Pty Ltd – Compliance Officer
102/275 Alfred St, North Sydney
Sydney NSW 2060
Australia
Step 2) If the time mentioned above has expired and you feel the dispute has not been resolved, email: [email protected]
Step 3) After the above 2 steps, if an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: [email protected]
Telephone: 1800 931 678
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001